How to Prepare for Job Interviews: A Guide for Young Women in the Hospitality Industry

Landing a job in the hospitality industry can be a game-changer for young women looking to build a stable and rewarding career. Whether you’re aiming for a position in a hotel, restaurant, or resort, knowing how to prepare for a hospitality job interview is key to standing out from the competition. In this guide, we’ll walk you through essential steps to ace your next interview — and share insights from Tewa Training Centre, where young women are gaining the skills and confidence to succeed.

⭐ Why the Hospitality Industry Matters for Young Women

The hospitality sector is one of the fastest-growing industries in Kenya, providing a wealth of opportunities for young women. According to the Kenya National Bureau of Statistics,

the hospitality and tourism sector contributes over 10% of Kenya’s GDP, with steady growth expected in the coming years.

This makes it a promising career path — but competition is fierce, so preparation is key.

🎯 1. Research the Company and Role

Before your interview, take time to research the company. Understand its mission, values, and the specific services it offers. If you’re applying for a hotel position, learn about its target market, customer service approach, and any awards or recognitions it has received.

✅ What to Focus On:

• Type of hospitality service (luxury, budget, resort, or business)

• Customer demographic (international tourists vs. local guests)

• Recent company news or milestones

  
  

🗣️ 2. Master Common Questions for a Job Interview in the Hospitality Industry

Most hospitality employers will ask questions that assess both your technical skills and your soft skills, like communication and customer service.

Examples of common questions:

• "Can you describe a time when you dealt with a difficult customer?"

• "How would you handle a situation where a guest is unhappy with their meal?"

• "What does excellent customer service mean to you?"

  
  

💡 Pro Tip: Use the STAR method (Situation, Task, Action, Result) to structure your answers. For example, if you worked at a café and handled a difficult customer, explain the situation, the action you took, and how it led to a positive result.

🤝 3. Highlight Relevant Skills and Experience

Hospitality employers value a mix of technical and interpersonal skills. Showcase any experience you have from school, previous jobs, or internships.

Key Skills to Mention:

✅ Customer service and communication

✅ Time management and multitasking

✅ Problem-solving and conflict resolution

✅ Food safety and hygiene (for food and beverage roles)

💡 Example: "At Tewa Training Centre, I completed an industrial attachment at Vipingo Ridge Golf Resort, where I learned how to handle high-pressure situations and exceed customer expectations."

4. Dress the Part

First impressions matter in the hospitality industry. Dress professionally, keeping your outfit simple and clean. If you're applying for a front-facing role, aim for a smart-casual look that reflects the company’s brand.

✅ Tips:

• Neat, well-fitted clothing

• Closed-toe shoes

• Minimal jewelry and natural makeup

  
  

🔑 5. Prepare Questions to Ask the Interviewer

At the end of the interview, the hiring manager will likely ask if you have any questions. This is your chance to show your interest and learn more about the company.

Examples of questions to ask:

• "What are the opportunities for growth in this role?"

• "What are the company’s values around customer service?"

• "How does the team handle high-stress situations during peak hours?"

  
  

🚀 6. Follow Up After the Interview

Send a thank-you email within 24 hours of your interview. Express gratitude for the opportunity and reiterate your enthusiasm for the role.

💡 Example: "Thank you for the opportunity to interview for the food and beverage position. I am excited about the possibility of joining your team and contributing my skills in customer service and culinary arts."

🎯 Why Tewa Training Centre Prepares You for Success

Tewa Training Centre equips young women with industry-relevant skills and hands-on training to thrive in the hospitality industry. Our programs are:

✅ Affordable and accessible

✅ Delivered by experienced instructors

✅ Backed by industry connections for job placement

✅ Designed to provide practical, real-world experience

💼 Start Your Hospitality Career Today

Success in the hospitality industry starts with preparation — and that’s where Tewa comes in. If you’re ready to start your journey, enroll at Tewa Training Centre today and take the first step toward a rewarding career.

👉 Apply Now